Shipping policy

1. Processing Time

All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive another notification when your order has shipped.

If we are experiencing a high volume of orders or delays, shipments may be delayed slightly. We will notify you if there is a significant delay.

2. Shipping Rates & Delivery Estimates

Shipping information for your order will be displayed at checkout.

Delivery times are estimates and may vary depending on your location and carrier delays.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

4. Shipping Delays

We are not responsible for delays caused by shipping carriers, customs processing (for international orders), or incorrect shipping information provided at checkout.

Please ensure your shipping address is correct before placing your order.

5. Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

If your package is lost in transit, please contact us at chanelsmitharchive@gmail.com, and we will assist you in resolving the issue.